Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us through our website or phone
• Request a service estimate
• Schedule septic system services
• Submit forms or applications
• Subscribe to our newsletter

This information may include your name, email address, phone number, property address, and specific service requirements.

How We Use Your Information

We use the information we collect to:

• Provide septic system services you request
• Communicate about your service appointments
• Send service estimates and invoices
• Respond to your questions and customer service requests
• Send technical notices and support messages
• Improve our services and website functionality
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• With service providers who assist us in operating our business (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices
• Secure storage and disposal of customer data

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your information

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Website Usage

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences, though this may affect website functionality.

Service-Specific Information

When you request septic system services, we may collect additional information necessary for service delivery, including:

• Property specifications and system details
• Service history and maintenance records
• Emergency contact information
• Payment and billing information
• Site access permissions for service areas

This information is used solely for providing the septic services you request and is kept confidential.

Data Retention

We retain your personal information only as long as necessary to:

• Provide ongoing services you have requested
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate business purposes

When information is no longer needed, it is securely deleted or anonymized.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notification to your email address if you have provided one
• Providing notice through our service communications

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.